Booking Terms
FULLY INCLUSIVE RATES INCLUDE:
All Meals, teas & coffees
All local minerals, beers and house wines (excludes spirits)
Afternoon game drive on day of arrival (departs 15h30 /16h00 - guests must arrive by 3pm).
Morning game drive on day of departure (05h30 – 08h00)
A Full day safari is included on a 2 night stay where 1 full day is available:
Boat & Wetland including picnic lunch (09h00 – 15h00) (1st full day activity)
Beach and Eastern Shores including picnic lunch (07h00 -13h00 or 09h00- 15h30) (2nd full day activity)
Hluhluwe or Western shores incl brunch (05h00 – 13h30) (3rd full day activity)
Or, early morning game drive & afternoon game drive if guests do not want Hluhluwe.
Guests must please advise lodge in advance of preferred activity if only in for 2 nights or the boat activity will be scheduled.
* times above may change subject to management
FULLY INCLUSIVE RATES EXCLUDE:
iSimangaliso Park Entry Fees (see fees below)
Makakatana Conservation Levy (R100 per Adult / R50 per Child per night)
Laundry
Curio shop purchases
Telephones
Gratuities (guideline: R600 per guide per day & R600 for general staff per day)
Extra outsourced activities
FULL BOARD RATES INCLUDE
Accommodation
All meals, teas and coffees, filtered water
FULL BOARD RATES EXCLUDE
All drinks
Activities & safaris (Makakatana Activities can be booked as extras)
iiSimangaliso Park Entry Fees (see fees below)
Makakatana Conservation Levy (R100 per Adult / R50 per Child per night)
Laundry | Curio shop purchases | Telephones
Gratuities (guideline: R600 per guide per day & R600 for general staff per day)
Extra outsourced activities
SPEC|AL RATES AND PACKAGES
Any special offers may attract a different set of Terms and Conditions applicable to the special offer, including cancellation fees and are subject to specific inclusions and exclusions.
CHILD POLICY
We welcome children 6-12 years of age
Children under the age of 6 are booked subject to special consent of owners, or if there is a group family booking and are to be under supervision of their parents at all times.
Children rates apply to children sharing with parents. (2 x full paying adults).
The standard rooms can accommodate a maximum of one extra person sharing with adults.
One child sharing with one single Adult. The Adult will be charged a single rate and the child will pay the applicable child rate.
Children occupying their own room will be charged the applicable adult rate.
Kiddies Menu - There is a Kiddies Menu but we do require that we are informed in advance and confirmed with the chef upon arrival.
Children’s dinner time is at 18h00 and is served in the main lodge dining area.
Children under the age of 6 are not permitted to dine in the boma.
Children’s meal times must be supervised by parents.
Please request the full child policy from the lodge.
Swimming Pool
Please note that the swimming pool is unmanned and unfenced.
Children in and around the swimming pool need to be supervised by their parents at all times and using the pool is at your own risk.
iSIMANGALISO GATE FEES
International Adult: R118 | Child R86
South African Adult: R59 | Child R43
Vehicle Entry Fee: R70 per 1-5 seater | R103 per 6-12 seater
Park Levy: R7 per person
Overnight charge: R12 per person per night
This needs to be paid in cash at the iSimangaliso Park gate on entry and cannot be prepaid.
* Please note if a TRANSFER COMPANY is dropping guests at Makakatana in a branded vehicle, prior authorisation for entry will be required to enter in order to avoid being charged a Game Drive fee of R1000.
GATE OPENING TIMES:
Summer: Nov - March 05h00 to 19h00
Winter: April - Oct 06h00 - 18h00
Note: All permits issued at the entry gates are to be stamped by the Lodge in order to exit the park. If entry permits are not returned to the park on exit, a fee of R600 will be charged by the Park Authority. Main gates are locked after gate hours & late check-ins must advise the lodge in advance so that entry arrangements can be made.
PLEASE NOTE: NO LATE ENTRIES PERMITTED THROUGH DUKUDUKU GATES AFTER HOURS. Arrangements must be made in advance for access through Nhlozi gate.
MAKAKATANA CONSERVATION LEVY
R100 per Adult per night | R50 per child per night
This can be prepaid with the accommodation bill or paid on departure.
BOOKINGS
Our Reservation Consultants are a professional and energetic team who await to assist you with your bookings.
BOOKING PROCESS
Makakatana Bay Lodge reserves the right to amend and update these terms and conditions with immediate effect, without notice. These terms and conditions supersede any previous terms and conditions.
Your booking must be received in writing via e-mail.
Our booking team will send you a confirmation in writing.
We will hold your booking provisionally for 24 hours to 14 days dependent on the arrival date.
BOOKING CONFIRMATIONS
Confirmation on receipt of 20% non-refundable deposit
Balance is payable 45 days prior to arrival.
Group Booking (3 rooms or more) balances are payable 90 days prior to arrival.
Makakatana Bay Lodge reserves the right to request deposits or full payment in advance in the case of groups, long stays, or high occupancy.
CANCELLATION FEES
20% of total accommodation charge : From confirmation to 46 days prior
50% of total accommodation charge : 31 - 45 days prior
80% of total accommodation charge : 8 - 30 days prior
100% of total accommodation charge : 1 - 7 days prior
All bank deposits are to be received free of any bank charges or commissions directly into our bank account.
No credit card transactions will be accepted from 3rd party service providers.
Errors and omissions excepted.
We reserve the right to change our product's prices at any time.
VAT & LEVIES
Rates include VAT.
Rates exclude park entry fees and levies where applicable.
TRAVEL & CANCELLATION INSURANCE
It is the guests sole responsibility to ensure that they have full comprehensive travel, medical, vehicle and cancellation insurance. It is the guests responsibility to ensure that their insurance covers any cancellation fees that may arise.
Makakatana Bay Lodge will not accept responsibility for any losses incurred. See below
THIRD PARTY SERVICE PROVIDERS
Makakatana Bay Lodge and/or its related parties conclude agreements with service providers for the provision of services to Makakatana guests. These services are rendered in the service provider’s own name and not as an agent of Makakatana. The Counterparty shall not have any right, remedy, or claim of any nature whatsoever against Makakatana related or inter-related persons, employees, agents or contractors (in whose favor this constitutes a stipulation alter, the benefits of which shall be deemed to have been accepted on the date that these Terms and Conditions are published), and the Counterparty indemnifies the aforesaid persons and holds them harmless against all or any claims, losses, damages (whether general, special or consequential), expenses or injuries, whether actual or contingent, which may be suffered by any person or entity, directly or indirectly, in connection with or arising from the provision of services by any third party service providers to the Counterparty, howsoever arising (save for any losses, damages, expenses or injuries which arises as a result of the gross negligence or willful misconduct of Makakatana), irrespective of whether: any such losses, damages, expenses or injuries can be legally imputed to Makakatana in any manner, whether jointly with or separately from any third-party service provider; or a claim is independently found against Makakatana.
DEFINITIONS
In these general terms and conditions:
“Agreement” means a written agreement concluded between African Safari Collective (herein after referred to as ASC) to which these Terms and Conditions are attached and form an integral part.
“Counterparty” shall mean either:
(i) a direct guest who has made a booking with ASC and who has received a copy of these Terms and Conditions attached to their invoice; or
(ii) the counterparty to an Agreement and including any travel partners and/or guests of such counterparty.
“Terms and Conditions” means this document containing the ASC general terms and conditions, including the rates, applicable to the Counterparty from time to time. Your attention is specifically drawn to the obligations as contemplated in these General Terms and Conditions as well as to our cancellation policy contained herein. The Counterparty must familiarize itself with the policy. These Terms and Conditions are also available on our website for inspection. Rates quoted are subject to change and African Safari Collective reserves the right to adjust these throughout the contracting period for new bookings.
The aforesaid cancellation fees and the proportions thereof have been calculated with reference to African Safari Collectives diminished ability to re-sell reservations during the relevant time periods and accounting for the costs incurred by African Safari Collective in order to fulfil its obligations in terms of reservations made by Counterparties, which costs include, but are not limited to: (i) operational costs, including staff and office costs; (ii) costs incurred in respect of credit card commissions to receive various payments; and (iii) food, wine and beverages purchases in anticipation of the arrival of guests. A Counterparty, who is a direct guest, is required to take out comprehensive travel insurance within 21 days of confirming their booking, to cover, inter alia, the cancellation or curtailment of their trip. A Counterparty who is a travel partner is required to comply with clause 2.1 of the Agreement, which includes a duty to inform its travel partners and/or guests to take out comprehensive travel insurance. In each instance, the travel insurance taken out by a Counterparty must cover all Force Majeure Events and other events beyond African Safari Collective's control that may result in the cancellation of travel, in respect of which the cancellation policy contained in these Terms and Conditions shall apply. Under no circumstances shall African Safari Collective be liable as a result of any failure by the Counterparty to take out comprehensive travel insurance and, in circumstances where the Counterparty is a travel partner, as a result of the Counterparty failing to inform its travel partners and/or guests to take out comprehensive travel insurance as aforesaid. For the purposes of these Terms and Conditions and/or any Agreement concluded with a Counterparty, “Force Majeure Events” mean any event or act of God which is beyond a party’s reasonable control, which it could not reasonably have foreseen, or which was foreseen and which, having arisen, that party could not avoid or overcome by taking all reasonable steps to do so and which event renders it impossible for a party to perform its obligations in terms of these Terms and Conditions and/or any Agreement concluded with a Counterparty, in part or at all, including but not limited to, acts or omissions of any government, government agency, provincial or local authority or similar authority, any laws or regulations having the force of law, civil strife, riots, insurrection, sabotage, acts of war or public enemy, legal and illegal strikes, interruption of transport, lockouts, acts of God, plague, epidemics, pandemics, official declared state of emergency or national disaster, embargoes, sanctions, fire, flood, storms, tempest or earthquake. The Counterparty indemnifies African Safari Collective and holds it harmless against all or any claims, loss, liability, damage and/or costs which may arise out of any failure by the Counterparty to obtain comprehensive travel insurance as stated above, including but not limited to any loss.
Makakatana Bay Lodge & African Safari Collective reserves the right to amend and update these terms and conditions.
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